When jetting off for or from a tropical getaway, the last thing one wants to encounter is lost or missing luggage. But not to worry — that’s where baggage agent Mr. Dannie Conolly and his team come in. Mr. Conolly and his colleagues are responsible for aiding guests from terminal to tarmac in the recovery of lost or misplaced luggage, customer service and baggage claim. It’s a role that’s crucial to guest experience, and in keeping in sync with Cayman Airways culture, Mr. Conolly and his team combine hard work, dedication and empathy to ensure passengers feel fully supported in their quest.
For Mr. Conolly, the hospitality industry has been home since childhood. His mother worked in hotels when Mr. Conolly was young, and Mr. Conolly himself worked in the hotel industry before embarking on his journey with Cayman Airways. His career has empowered him with a passion for people and the ability to thrive in a fast-paced environment.
When it comes to guests’ luggage inquiries, no task is too great or too small. “For me, I love going the extra mile for passengers,” he says. “Helping others is just a Caymankind thing to do.”
Outside of the airline, Mr. Conolly enjoys cooking — and particularly baking. His specialty is banana bread, a favourite amongst family and friends, packed with flavour from his own secret recipe. Mr. Conolly often looks to Cayman’s ever-evolving network of farmers’ markets for sourcing his ingredients. “It helps the community,” he adds. “It shows there’s an alternative from going to buy something in a grocery store.”
And of course, Mr. Conolly holds a deep love for travel himself, both by aircraft and automobile. He celebrates his love for driving by combining flights with road trips that can span hours or even days. Flying is perfect for such explorations, connecting to dynamic cities that neighbour all sorts of sights, enhanced by the open road.
Author: Jessie Gilmartin